TERMS AND CONDITIONS OF SALE
SCOPE
These General Terms and Conditions of Sale (GTC) apply, without restriction or reservation, to all sales concluded by the Seller with buyers wishing to purchase the products offered by the Seller on the website aiko-shiba.com.
The Products offered for sale on the website are products for Shiba Inu dogs and for fans and owners.
The main characteristics of the Products (specifications, illustrations, and indications of dimensions or capacity) are presented on the website aiko-shiba.com, which the Customer is required to review before placing an order.
The choice and purchase of a Product are the sole responsibility of the Customer.
Product offers are valid while stocks last.
These GTC are accessible at any time on the website aiko-shiba.com and will prevail over any other document.
The Customer declares that they have read these GTC and accepted them by checking the box provided for this purpose before implementing the online ordering procedure on the aiko-shiba.com website.
Unless proven otherwise, the data recorded in the Seller’s computer system constitutes proof of all transactions concluded with the Customer.
PRICES
The Products are provided at the prices in effect on the aiko-shiba.com website at the time of the order registration by the Seller.
Prices are expressed in Euros, excluding and including VAT.
The prices take into account any discounts granted by the Seller on the aiko-shiba.com website.
These prices are firm and not subject to revision during their validity period, but the Seller reserves the right, outside the validity period, to change the prices at any time.
The prices include processing, shipping, transport, and delivery fees, which are invoiced under the conditions indicated on the website and calculated prior to placing the order.
Customs duties or other local taxes, import duties, or state taxes may be due in certain cases. They will be the responsibility of the buyer.
The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.
An invoice is established by the Seller and given to the Customer upon delivery of the ordered Products.
ORDERS
It is the Customer’s responsibility to select the Products they wish to order on the aiko-shiba.com website.
Product offers are valid as long as they are visible on the website, within the limits of available stock.
The sale will only be considered valid after full payment of the price. It is the Customer’s responsibility to verify the accuracy of the order and to report any errors immediately.
Any order placed on the aiko-shiba.com website constitutes the formation of a contract concluded remotely between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over the payment of a previous order.
The Customer has 2 hours following the order to cancel it. After this period, it is not possible to cancel the order.
The Customer can track the progress of their order on the website.
PAYMENT CONDITIONS
The price is paid by secure payment, according to the following terms: payment by credit card and online payment services (Paypal, Stripe).
The price is payable in full by the Customer on the day of placing the order.
Payment data is exchanged in encrypted mode using the protocol by the approved payment provider for banking transactions conducted on the aiko-shiba.com website.
Payments made by the Customer will only be considered final after the Seller has effectively received the sums due.
The Seller will not be required to deliver the ordered Products if the Customer does not pay the full price under the above-mentioned conditions.
DELIVERY POLICY
The Products ordered by the Customer will be delivered free of charge in metropolitan France, Canada, Switzerland, and Belgium. Deliveries are made worldwide with additional fees for delivery.
Deliveries are made within 2 to 30 business days depending on the chosen delivery method and the origin of the products, to the address indicated by the Customer when placing the order on the website. If the delivery address changes during delivery, Aiko disclaims all responsibility. It is the customer’s responsibility to pick up the order at the delivery address specified.
Delivery consists of the transfer of physical possession or control of the product to the Customer. The ordered products will be delivered in one go unless they come from different suppliers.
If the ordered products have not been delivered within 30 days after the indicative delivery date, for any reason other than force majeure or the Customer’s fault, the sale may be terminated at the written request of the Customer under the conditions provided for in Articles L 216-2, L216-3, and L241-4 of the Consumer Code, by registered letter or email with acknowledgment of receipt. The sums paid by the Customer will then be refunded no later than fourteen days after the date of termination of the contract, excluding any indemnification or withholding.
Deliveries are made by an independent carrier to the address indicated by the Customer when placing the order and to which the carrier can easily access.
The Customer is responsible for checking the condition of the delivered products. They have a period of 10 days from the delivery date to make claims by email, accompanied by all supporting documents (including photos). After this period and in the absence of having complied with these formalities, the Products will be deemed to be in conformity and free from any apparent defect, and no claim may be validly accepted by the Seller.
The Seller will refund the Products or parts under warranty considered non-compliant or defective within 30 days following the Seller’s confirmation of the non-compliance or hidden defect.
The transfer of the risks of loss and deterioration relating thereto will only be made when the Customer physically takes possession of the Products. The Products are therefore at the risk and expense of the Seller.
Postal address for product return:
TRANSFER OF OWNERSHIP
The transfer of ownership of the Seller’s Products to the Customer will only take place after full payment of the price by the latter, regardless of the delivery date of said Products.
RIGHT OF WITHDRAWAL
In accordance with the provisions of Article L221-18 of the Consumer Code:
“The consumer has a period of fourteen days to exercise their right of withdrawal from a distance contract, following a telephone solicitation or outside the establishment, without having to give reasons for their decision or incur any costs other than those provided for in Articles L. 221-23 to L. 221-25.
The period mentioned in the first paragraph runs from the day:
1° Of the conclusion of the contract, for service contracts and those mentioned in Article L. 221-4;
2° Of receipt of the goods by the consumer or a third party, other than the carrier, designated by them, for contracts for the sale of goods. For contracts concluded outside establishments, the consumer may exercise their right of withdrawal from the conclusion of the contract.
In the case of an order for several goods delivered separately or in the case of an order for a good consisting of multiple lots or pieces with staggered delivery over a defined period, the period runs
from receipt of the last good or lot or the last piece.
For contracts providing for the regular delivery of goods over a defined period, the period runs from receipt of the first good.”
The right of withdrawal can be exercised online, using the form available on the website or any other unambiguous statement expressing the desire to withdraw.
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To the attention of: contact@aiko-shiba.com, if you wish to withdraw by email. I hereby notify you of my withdrawal from the contract for the sale of the following item(s): ● – Name(s) and reference(s) of the item(s): ● – Ordered on: ● – Received on: ● – Order number: Name of the customer who placed the order: Address of the customer who placed the order: Customer’s signature in case of notification of this form on paper: Date: |
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold as new, accompanied by the purchase invoice.
Damaged, soiled, or incomplete Products will not be taken back or refunded.
Return costs remain the responsibility of the Customer.
The refund will be made within 14 days of receipt by the Seller of the returned Products under the conditions provided for in this article.
SELLER’S LIABILITY – WARRANTIES
The Products supplied by the Seller benefit from:
- The legal conformity guarantee, for defective, damaged, or non-compliant Products, or those that do not correspond to the order (Articles L217-4, L217-5, and L217-12 of the Consumer Code)
Art. L. 217-4. “The seller delivers goods in conformity with the contract and is liable for defects in conformity existing at the time of delivery. It is also liable for defects in conformity resulting from packaging, assembly instructions, or installation when the latter is the seller’s responsibility under the contract or has been carried out under its responsibility.”
Art. L 217-5. “The goods are in conformity with the contract:
1° If it is suitable for the use normally expected of a similar good and, where applicable:
If it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model;
If it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller’s knowledge and accepted by the latter.”
Art. L. 217-12. “The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods”.
- The legal warranty against hidden defects resulting from a defect in material, design, or manufacture affecting the delivered products and making them unfit for use (Articles 1641 and 1648, paragraph 1, of the Civil Code).
Art. 1641. “The seller is bound by the warranty for hidden defects in the thing sold which render it unfit for the use for which it was intended, or which so diminish that use that the buyer would not have acquired it, or would have given a lesser price for it if they had known of them.”
Art. 1648 – paragraph 1. “The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.”
In order to assert their rights, the Customer must inform the Seller by email of the non-conformity of the Products or the existence of hidden defects from their discovery.
The Seller will refund non-compliant or defective Products or parts under warranty within 30 days following the Seller’s confirmation of the lack of conformity or hidden defect.
The Seller’s liability cannot be engaged in the following cases:
- Non-compliance with the legislation of the country in which the products are delivered, which is the Customer’s responsibility to verify
- In the event of misuse, professional use, negligence, or lack of maintenance by the Customer, such as normal wear and tear of the Product, accidents, or force majeure.
- The photographs and graphics presented on the site are not contractual and do not engage the Seller’s responsibility.
The Seller’s warranty is, in any case, limited to the refund of non-compliant or defective Products.
APPLICABLE LAW
These GTC and the operations resulting from them are governed by and subject to French law.
DISPUTES
For any complaint, please contact the Seller by email (contact@aiko-shiba.com).
Please note that this translation is provided for your convenience, and the original text in French remains the legally binding version.